Support
Route a ticket to the right team
Billing, account access and technical issues have known destinations. Measure errors per category and provide a route for requests spanning several topics.
Use cases
Ticket routing and document classification
Start with a repeated decision and known categories. These examples describe the expected results and the errors to measure.
Documents
Classify incoming documents
Separate invoices, contracts, purchase orders and other documents using relevant content. An “other” category avoids forcing every document into a predefined class. Poorly read documents need a flag of their own.
Operations
Select the next step
A complete file can move to verification; a missing attachment can trigger a request for information. Objective checks remain explicit software rules.
First pilot
Decide what to measure
Choose one repeated decision. Annotate ordinary examples and difficult cases. Compare against existing rules and observe review needs before allowing automatic actions.
Can every workflow use the same threshold?
The threshold depends on the decision and its error costs. Evaluate it on a representative test set.
Describe your use case
Collect the expected categories, volumes and your team’s role in a pilot brief.
Plan a pilot